Vonics

law.vonics.ai

Teams calling, transcriptions and matter-ready call records for Australian law firms.

Vonics gives firms a practical voice layer around Microsoft Teams Direct Routing: client calls, intake enquiries, after-hours messages and matter conversations can be recorded where appropriate, transcribed, summarised and routed to the right solicitor, paralegal or practice group.

Map a law firm workflow See legal connectors
Teams Direct Routing SIPREC recording Legal transcription Matter handoff
Teams Phone Direct Routing Call recording Transcription Matter notes Conflict intake After-hours Conveyancing

Law-firm fit

Built around the way firms answer, triage and document client calls.

Legal calls are different from generic support calls. A good system should respect confidentiality, avoid giving advice, capture useful context, preserve an audit trail and make review easy before anything becomes a matter note.

Teams Direct Routing

Keep lawyers in Microsoft Teams while Vonics provides the SIP edge, call routing, recording policy path and workflow handoff around the call.

SIPREC recording

Use standards-based SIPREC capture where the firm has consent, policy and retention rules in place for the relevant call type.

Transcription and review

Generate call transcripts, speaker-aware summaries and action points for solicitor or admin review before filing or sending to a matter system.

Intake and triage

Capture caller identity, opposing parties, matter type, urgency and callback details without providing legal advice or confirming engagement.

Matter handoff

Send reviewed summaries, recordings, transcript links and tasks to Teams, email, SharePoint or an approved practice-management workflow.

Governance controls

Role-based access, audit logs, retention settings, privacy review and strict prompts help keep automation inside the firm's supervision model.

Teams call path

Use Teams as the lawyer experience, then add the legal record layer behind it.

Vonics can help firms avoid a split phone stack: reception, solicitors and practice groups keep using Teams, while calls can be captured, summarised and routed through controlled legal workflows.

Client callInbound Teams Phone, direct dial, reception overflow or after-hours intake.
Vonics voice edgeSIP routing, Teams Direct Routing, SIPREC capture, consent-aware recording path.
Legal workflowTranscript, review note, matter handoff, task, callback or approved escalation.

Transcription workflow

Turn calls into reviewed, matter-ready notes without letting automation become the lawyer.

The default law-firm pattern is controlled: capture the conversation, draft a summary, flag risk, and require authorised review before anything is filed to a matter or sent to a client.

Example call record Review required
Matter type
Conveyancing enquiry
Caller intent
Settlement date changed; client wants callback today.
Transcript cue
"The bank has moved the approval date and I need to know whether settlement can still proceed."
Risk flag
No legal advice given. Conflict and identity checks still required.
Next action
Create Teams task for conveyancing team, attach transcript link, request solicitor review.
CaptureTeams Direct Routing and SIPREC capture the call according to the firm's recording policy.
SummariseVonics drafts a transcript, caller intent, next actions and any configured risk markers.
ReviewAuthorised staff approve, edit or discard the note before matter-system writeback.
FileApproved outputs can move to Teams, SharePoint, email, webhook or beta legal-system connectors.

First workflows

Start with admin-heavy legal calls that are frequent, measurable and reviewable.

1

New enquiry intake

Collect contact details, matter category, location, urgency and conflict-check inputs for staff review.

2

Existing client updates

Summarise caller needs, attach a transcript link and send a task to the responsible team or channel.

3

After-hours legal reception

Answer calls out of hours, apply escalation rules and queue callbacks without creating a lawyer-client relationship by accident.

4

Conveyancing callbacks

Capture settlement, ID, contract, finance or signing questions and route them to the conveyancing team.

Australian legal guardrails

Design the workflow around confidentiality, supervision and privacy obligations.

This page is product positioning, not legal advice. Firms should confirm applicable obligations for their jurisdiction, matter type and client terms before recording, transcribing or filing call content.

9

Confidentiality first

The Australian Solicitors' Conduct Rules include confidentiality duties, so access to transcripts, summaries and recordings should be matter-scoped and auditable.

11

Privacy and security

OAIC APP 11 guidance expects reasonable technical and organisational steps to protect personal information and govern retention or de-identification.

NDB

Breach readiness

Where the Privacy Act applies, serious-harm data breaches can trigger notification duties to affected individuals and the OAIC.

Australian Solicitors' Conduct Rules 2015 OAIC APP 11 security guidance OAIC Notifiable Data Breaches

Core packages

Same four Vonics packages, scoped for legal operations.

Choose by workflow count and integration count. Teams Direct Routing, SIP trunking, call minutes, SMS, legal connector builds, retention work and policy review remain separate or quoted.

Starter

For one first workflow such as after-hours intake or call summaries.

$79/mo
  • 1 workflow + 2 integrations = $79/mo
  • Transcript and reviewed call summary path
  • Email or Teams handoff
Discuss Starter

Growth

For firms adding intake, callbacks, transcription and matter routing.

$249/mo
  • 5 workflows + 5 integrations = $249/mo
  • Teams, SharePoint and email workflow support
  • Legal intake and review prompts
Discuss Growth

Operations

For multi-practice teams with reporting and governance needs.

$690/mo
  • 20 workflows + 15 integrations = $690/mo
  • Audit, transcript review and workflow reporting
  • Multiple practice groups and queues
Discuss Operations

Enterprise

For practice-management integration and retention governance work.

Custom
  • Custom workflows + custom integrations = quoted
  • LEAP, Smokeball, Actionstep or bespoke systems
  • Security, privacy and retention mapping
Contact sales

Law firm FAQ

Questions before using voice AI and transcription in a firm.

Can Vonics provide legal advice?

No. Workflows should collect information, summarise calls, route tasks and hand off to staff. Legal advice remains with qualified practitioners.

Can we record every call?

That depends on consent, policy, jurisdiction and matter type. Vonics should be configured around the firm's approved recording and retention rules.

Can transcripts become matter notes?

Yes, but the safer default is review-before-file: generate a transcript and draft summary, then let authorised staff approve what is stored against a matter.