Vonics

Workflow examples

See the call become a useful business outcome.

These animated examples keep the homepage light while still showing the practical flow: answer, understand, check context, act, record and hand off.

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Smart Voice AI

Call audio becomes structured business data.

Vonics can answer, record, transcribe and summarise calls, then send the right action to email, Teams, Xero, CRM, a monitoring platform or a human operator.

Incoming customer call

"I need to move tomorrow's appointment and check an overdue invoice."

Live transcript

Caller needs appointment change, invoice status and callback confirmation.

Intent: booking change

Entities: invoice, tomorrow, callback

Email summary sent
Xero balance checked
CRM follow-up created
Vonics Transcribe

What this proves

  • Transcribes phone calls and recordings into readable notes.
  • Summarises decisions, next steps, urgency and owner.
  • Feeds AI or rules-based workflows with caller context.
  • Sends outcomes to the apps the business already uses.

AI Agent Call Handler

An agent that works inside approved business systems.

Connect the systems the business already trusts, then let the agent answer calls, understand intent, check approved context and take the next allowed action.

1 Caller speaks "Can I move my booking and check invoice INV-1043?"
2 Approved context only Booking system Xero invoice CRM contact
3 Voice agent Intent: booking + invoice Action: reschedule, send link
4 Allowed action Booking note saved Hosted payment link sent Team notified
Vonics Bot

Why it stays controlled

  • Uses workflow blocks for answer, prompt, transcribe, decision and handoff.
  • Connects through saved connectors instead of custom one-off code.
  • Reads only the context the workflow asks for.
  • Transfers to a human when confidence, permissions or customer impact require review.

Outbound Voice AI

Turn overdue balances into helpful payment calls.

Vonics can check Xero for overdue accounts, call customers with a recorded TTS message, offer hosted Eway or Fat Zebra payment links, resend invoices and connect the call to accounts when a person needs help.

Xero overdue balances
Atlas Electrical$74021 days
Northside Clinic$1,28014 days
Metro Freight$2,41032 days
Recorded TTS call

"Hi, this is Vonics calling about invoice INV-1043. Press 1 for a secure payment link, 2 to receive the invoice by email, or 3 to speak with accounts."

1 Pay2 Email3 Accounts
Hosted link sent by SMS
Invoice emailed
Accounts transfer queued
Vonics Pay

What outbound payment calls can do

  • Look up overdue invoices and customer contact details from Xero.
  • Call customers with a clear recorded TTS payment reminder.
  • Offer keypad choices for payment link, email invoice or speak to accounts.
  • Send Eway or Fat Zebra hosted payment links, email invoices and log outcomes for follow-up.

Workflow examples

Make the invisible work visible.

These smaller examples show calls, alarms and bookings moving through Vonics and landing in the systems staff already use.

Transcribe

Support call to ticket summary

An inbound caller reaches the helpdesk. The call is transcribed, summarised, scored for sentiment and attached to the ticketing system.

Inbound support callCustomer cannot access portal after password reset.
00:03 Customer explains issue 00:21 Agent verifies account 01:08 Reset link tested 02:14 Follow-up required
Summary + sentimentIssue: login failure. Sentiment: frustrated, improving.
Ticket updatedPriority, transcript, summary and next action attached.

Alarm response

Signal to outbound keyholder call

An alarm event arrives, Vonics calls the nominated user, then records whether they acknowledge, need more time or want the control room.

Alarm signal receivedP4 late-to-close at Site 42. Keyholder sequence begins.
Outbound TTS call"Press 1 to acknowledge, 2 for more time, or 3 for an operator."
1 Close alarm2 More time3 Operator
Control room updatedStatus, choice, timestamp and escalation path are logged.

Clinic bookings

Caller to confirmed appointment

A patient calls a clinic, Vonics checks available times, offers the next appointment, confirms the booking and sends the SMS.

Caller needs booking"I need the next physio appointment after work."
Today 5:30pm booked Tomorrow 6:10pm free Friday 4:20pm free
Booking confirmedPatient accepts tomorrow 6:10pm with Dr Taylor.
SMS + system updateConfirmation sent and clinic booking system updated.

Workflow flyover

From inbound signal to business outcome.

1Call or SMS arrivesCustomer calls, alarm fires or a website form lands.
2Vonics identifies the jobCaller, account, site, intent and urgency are matched.
3Workflow triggersAgent, Xero, CRM, email or monitoring actions run.
4Outcome sentSummary, payment link, ticket note or operator escalation is completed.